IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

The Opportunity

Want to impact how AI can make a real difference in the way a global Sales organization works? In this internship, you will help uncover the everyday tasks and process gaps that slow sales teams down, then turn those findings into practical solutions using Microsoft Copilot and related automations. You will have the opportunity to work with stakeholders across the organization, build and implement AI-enabled solutions, and measure how your work improves productivity. This is a hands-on role where your ideas can lead to visible, measurable change.

The Role

1. Discover Opportunities to Improve the Sales Experience

Work with sales teams across different countries to identify repetitive tasks, process pain points, and activities that take time away from selling. You'll help uncover opportunities where AI, automation, or better ways of working can improve productivity.

2. Turn Findings into Action

Analyze what you learn and help prioritize the opportunities with the greatest impact. You will collaborate with business stakeholders to recommend practical improvements and help build a roadmap for implementation.

3. Build & Implement AI Solutions

Help design and implement solutions using Microsoft Copilot, agents, chatbots, Excel automation, and other AI-enabled tools. You'll have the opportunity to see your ideas move from concept to implementation and directly measure their impact on the business.

4. Support Sales Process Documentation

Support the documentation of key sales processes, workflows, and best practices to create clear, user-friendly reference materials that help sales teams work more consistently and efficiently across regions and successfully pass Audit ISO 9001:2015.

The Outcomes

• Identify and document key productivity challenges affecting the global Sales organization.
• Share recommendations and action plans to address high-impact opportunities.
• Create and maintain clear sales process documentation that supports consistent execution and knowledge sharing across the global Sales organization.
• Implement AI-enabled solutions that reduce administrative and low-value activities.
• Present the business impact of your work, including efficiency improvements and lessons learned.

The hourly rate for this position is CAD$20/hour.

Your Background

• Undergraduate or graduate student pursuing your degree.
• Strong analytical and problem-solving skills, with the ability to identify operational bottlenecks and process gaps.
• Interest in applying Microsoft Copilot, agents, chatbots, Excel automation, and related AI solutions to business processes.
• Ability to develop a clear, prioritized action plan from assessment findings.
• Ability to collaborate with internal stakeholders and support governance decisions when needed.
• Comfort taking ownership of implementation and measuring the resulting efficiency gains.